VoC
Changelog
Everything we've shipped, newest first — the honest record of how VoC has grown, from the first pilot to today.
Last updated 20 June 2026
We ship in small, frequent steps and write down what changes. Each entry is tagged New (a fresh capability), Improved (something that already existed, now better) or Fixed (a bug we squashed). Dates are when the change reached everyone.
Want to try the newest version? Start a free 14-day trial — no credit card — or open the live sample dashboard first. Spotted something off, or have a request? Tell us on the contact page; the things you ask for shape this list.
2026
June 2026 New
Interactive sample dashboard. You can now explore a fully-built VoC report before signing up — with real-feeling data and the controls our customers use every day.
- Filter the whole dashboard by market and by channel (Trustpilot, Bazaarvoice, NPS, Google, App Store, Play Store) and watch every chart respond.
- Drill from the executive summary straight into the comments behind a number.
- No account needed — open it here, then build your own when you're ready.
May 2026 New
Multi-source "listening posts" exec summary. One screen that reads every feedback source at once and tells you the so-what — not just the scores.
- Blends ratings, NPS and free-text comments from all your sources into a single, board-ready summary.
- Calls out what moved this period and why, in plain language.
- Exports straight into the deck (see below) with one click.
May 2026 Improved
Board-ready deck export, polished. The slide export now looks like something a senior analyst handed you.
- Cleaner layouts, sharper charts and your own logo and colour on every slide.
- Two analyst-days of work, finished while you watch — then downloaded as slides you can present as-is.
April 2026 New
Key-driver matrix (importance vs performance). See, at a glance, which themes matter most to customers and where you're under-delivering.
- Plots each theme by how much it drives sentiment against how well you score on it.
- The top-right "fix this first" quadrant is highlighted, so the priority is obvious.
- Click any point to read the comments that put it there.
April 2026 New
Brand-kit white-labelling. Make every report unmistakably yours in under a minute.
- Upload a logo and pick a brand colour; the dashboard, the sample and the exported deck all follow it.
- Saved to your account so every new report starts on-brand. Set it up on the brand picker.
March 2026 New
Self-serve sign-up and 14-day free trials. VoC went from a hands-on pilot to something you can start on your own.
- Create an account, build your first report and explore everything for 14 days — no credit card.
- Per-seat pricing afterwards; cancel any time. Start free.
March 2026 Improved
Privacy hardening — browser-side parsing. Your customers' comments never touch our servers.
- Feedback files are parsed entirely in your browser; only your account details (email, hashed password, brand-kit) and billing metadata live server-side.
- Passwords are PBKDF2-hashed and sessions use httpOnly, SameSite cookies. The full picture is on our privacy page and data-protection page.
February 2026 New
First pilot live. VoC launched with a leading European omni-channel retailer.
- Drop in exports from Trustpilot, Bazaarvoice, NPS surveys, Google reviews and the app stores; get an interactive Voice-of-the-Customer dashboard in minutes.
- Replaced a recurring two-day manual reporting job with a few clicks.
How to read the tags
| Tag | What it means |
| New | A capability that wasn't there before. |
| Improved | Something existing that now works better or looks better. |
| Fixed | A bug we found and resolved. |
Older entries predate this public log and are summarised under the first pilot. Editor's note: confirm exact release dates and the named pilot retailer with the founder before this page goes public.