Proven at scale — tens of thousands of responses a month

Stop hand-building your Voice of the Customer report.

Drop in your feedback exports and VoC builds a living, branded dashboard — it visualizes everything, surfaces the so-whats, and exports a board-ready deck when you need one. Two days of analyst work, finished while you watch.

14-day free trial No credit card Comments parsed in your browser, never stored on our servers
Raw exports

            
trustpilot nps_may bazaarvoice app_reviews + UTF-8 · unparsed
Live dashboard
Voice of the CustomerExecutive summary · May 2026
YOUR BRAND
8 sources · 11 countries · n = 48,210 net responses · weighted
+47Group NPS▲ 3 vs Apr
12 29 59
DetractorsPassivesPromoters
NPS by channel · n
Stores+6639,986
Online+574,172
Care+19310 ⚠
Trustpilot4.7★3,215
Top detractor driver
Product availability27%

cited an out-of-stock item (Apr 30%). Click-&-collect wait ranks second, worst in DE & AT.

deterministic · n = 13,466
NPS = %promoters − %detractors · weighted by channel volume · ⚠ flags bases n<30 · Δ vs prior month
Proven at scale Built for and piloted with a leading European omnichannel retailer — tens of thousands of customer responses in a single month, across every country and channel they sell in.
50k+
Responses in one month
11
Countries reconciled
8
Data sources merged
Minutes
Not analyst-days
★ Trustpilot Bazaarvoice NPS surveys Google reviews App Store Play Store
The grind

The monthly VoC report is the worst kind of work: important, manual, and never finished.

Every month, someone exports Trustpilot, downloads the NPS survey, opens last month's PowerPoint, and rebuilds it cell by cell — reconciling channels, re-typing numbers, re-formatting charts. By the time it's board-ready, the month is already old.

Days, not minutes

One report eats two analyst-days a month — exporting, reconciling, re-typing, re-charting, re-formatting.

Stale on arrival

Leadership sees last month's voice, a month late — long after the moment to act on it has passed.

Off-brand and inconsistent

Every analyst's report looks slightly different. Numbers drift, layouts wander, the brand never quite lands.

How it works

Three steps. One report. Minutes.

No migration, no new tracking, no dashboard to learn. Bring the files you already export.

STEP 01

Drop in your exports.

Upload your monthly files — Trustpilot, Bazaarvoice, NPS, Google and app reviews. All at once, any country.

STEP 02

VoC reads and understands.

It maps your channels, scores sentiment, finds the trends and the outliers — and writes the headline findings for you.

STEP 03

Get your branded dashboard.

A living dashboard in your colours and logo — present it, or export a board-ready deck in a click. Re-run it next month in one click.

Branded as yours

It's not our report. It's yours.

Upload your logo, pick your accent colour, and every chart, slide and section is stamped in your brand — automatically, every month. Hand it to the board and no one will guess it took minutes.

Drag a colour — the whole dashboard recolours live. The demo is the product.

Executive summaryVoice of the Customer · May 2026
YOUR BRAND
+47Group NPS▲ 3 vs Apr
122959
DetrPassProm
NPS by channel · n
Stores+6639,986
Online+574,172
Care+19310 ⚠
Bring what you already collect

No new tracking. No migration.

Export from the tools you have today and drop the files in. Multiple channels and countries merge into one consolidated view — automatically reconciled.

Trustpilot
Review CSV
Bazaarvoice
Ratings & reviews
NPS surveys
B&M · E-Com · CuCa
Google reviews
Place exports
App reviews
App Store · Play
+ and more
A peek at the dashboard

This is what your board sees.

A clean, narrative report — headline NPS, country heatmaps, sentiment quadrants, top themes, and the three things your customers most want you to fix. Written to be read, not decoded.

A
Executive summary
01 / 09
May 2026 · n = 48,210 · 8 sources · 11 markets
+47Group NPS▲ 3 vs Apr
122959
DetrPassProm
Availability is the top detractor theme. 27% cited an out-of-stock item (Apr 30%) — worst in DE & FR.
Customer Care recovered to +19 NPS (▲1.8 MoM); 59% of cases fully resolved.
A
NPS by country
04 / 09
100%-stacked · sorted by NPS
AT+73
CH+72
BE+69
FR+66
IT+62
DE+58
DetractorPassivePromoter
A
Store survey heatmap
05 / 09
Mean score · ≥4.50 · 4.00–4.49 · <4.00
DEFRATCHITGrp
Staff4.624.714.714.784.754.75
Quality4.514.604.604.674.654.65
Range4.274.484.414.534.534.52
Availability4.114.414.324.434.394.39
Value3.984.224.204.374.054.13
A
Sentiment quadrant
06 / 09
Impact on NPS × volume · bubble = mentions
↑ Impact Volume → Availability Packaging Delivery Staff Loyalty
Detractor driverPraise driver
A
Reviews & reply discipline
08 / 09
SourcenAvg★Neg%Reply
Bazaarvoice9,8804.58%
Trustpilot4,2104.45%49%
Google2,1404.014%62%
App Store1,3303.911%29%
Play Store1,6153.622%31%
Trustpilot reply rate has slipped 79% → 59% → 49% over three months.
A
Top 3 actions
09 / 09
Prioritised by detractor impact
1Fix product availability. Addresses 27% of detractor comments — the single biggest driver.
2Cut click-&-collect wait. #2 detractor theme; concentrated in DE & AT stores.
3Restart Trustpilot replies. Reply rate 49% vs 79% in Q1 — fastest score lever.
Privacy by architecture

Your customers' words never leave the room.

Every comment is read and aggregated right inside your browser. Only the finished report can leave — and only when you choose to share it.

CUSTOMER COMMENTS 1,284 comments your browser · works offline YOUR BROWSER Everything is parsed here. aggregated locally Stays in your browser ONLY THE REPORT CROSSES AGGREGATE REPORT you choose to share

100%analysed in your browser
0rows of raw text uploaded
In-browser parsing

Comments are processed on your device — never sent to our servers.

EU-hosted

The app and any report you share live entirely on EU infrastructure.

GDPR-ready

Data-minimising by design — nothing personal for us to store or hand over.

DPIA on file

A completed Data Protection Impact Assessment, ready for your team to read.

Simple pricing

Start free.

Three plans — billed on seats and AI report runs. 14-day free trial, no credit card.

14-day trial
Starter
€0 / to start
For one CX lead building the monthly report solo.
  • 1 seat, all data sources
  • Your logo & accent colour
  • Export to PDF & PowerPoint
Start free
Most popular
Growth
/ seat / mo
For an insights team running reports across markets.
  • Multiple seats & shared brand kit
  • Included monthly AI report runs
  • Trends & month-over-month deltas
Start free trial
Enterprise
Let's talk
For groups with many brands, markets and governance needs.
  • SSO, roles & audit
  • Custom sources & DPA
  • Priority support & onboarding
Contact sales

Questions about pricing? Talk to us →

Build your first board-ready report today.

Upload one export, see your branded dashboard in minutes. Free for 14 days — no credit card, nothing to install.

14-day free trial No credit card Comments parsed in your browser, never stored